Delivery & Returns
Shipping:
We provide complimentary shipping for all orders within the UK, including Northern Ireland. Your purchases will be promptly dispatched via DHL Express, ensuring swift delivery. A tracking reference will be provided for your convenience. For shipments to Europe, USA, Australia, and Asia, delivery costs will be applied to your order. We rely on DHL Express for both domestic and international deliveries, guaranteeing efficient service. Please note that international orders are dispatched according to DAP incoterms, placing the responsibility for any local import duties and taxes on the recipient.
Packaging:
LIMITED EDITION PRINTS ORDERS:
Limited Edition prints are meticulously crafted to order. We ensure each order is packaged with care. Print orders are protected with a 1500-micron recycled grey backing board. Both, the Limited Edition Print and grey backing board are cased in a biodegradable cellophane sleeve and then secured with a Curiosity Snug® stamp sticker. Each order is securely sent flat in a reinforced eco-friendly hard-backed/rigid envelopes.mailer envelope for medium sizes or rolled in a sturdy postal tube for large sizes. Additionally, each Limited Edition print comes with a Certificate of Authenticity, confirming its Limited Edition Number, the artist's signature, artists thumb print, and the date of creation. Please note that all Limited Edition Prints are sold without frames.
SOFA SCULPTURE® ORDERS:
Our Sofa Sculptures® are meticulously packaged, adorned with a leather dog tag and gold chain, enveloped in eco-friendly white tissue paper, and encased in a branded Curiosity Snug® dust bag. Each Sofa Sculpture® is then attentively boxed using eco-friendly hard-backed packaging.
Please Note: Your order will be shipped with detailed care instructions. It is crucial to adhere to these instructions for the proper maintenance of your product. We regret to inform you that we do not offer refunds, replacements, or free repairs for goods damaged due to misuse, including failure to follow care and maintenance instructions.
Losses in Transit:
In the unlikely event of any transit-related damage to your prints, please document the damage with photographic evidence of the unopened packaging. Notify the courier immediately upon delivery and inform us promptly by sending images of both the damaged packaging and print. This will allow us to assess whether a replacement can be provided or a full refund offered. Rest assured, all orders are handled with care and shipped via DHL Express, with tracking available via their website. In the case of a lost or damaged package, please contact us with relevant information and photographs, and we will strive to offer a satisfactory resolution. Reach out to us at: info@curiositysnug.com
Order Cancellation:
Should you wish to cancel your order, we can only accommodate cancellations made within 24 hours of placing the order. Please contact us via email at info@curiositysnug.com
RETURNS POLICY:
Unfortunately, we are unable to accept returns unless the items are damaged or lost in transit, as outlined in our Losses in Transit policy above.